Privacy Policy

Last updated: February 5, 2026

This Privacy Policy describes how Rafah Scents (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.rafahscents.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, or legal and regulatory obligations. Any updates will be posted on this page with a revised “Last updated” date.

How We Collect and Use Your Personal Information

To provide and improve our Services, we collect personal information from various sources. The type of information collected depends on how you interact with our Site.

In addition to the specific purposes listed below, we may use your information to:

Communicate with you
Improve our Services
Comply with legal obligations
Enforce our terms and policies
Protect our rights and the rights of our customers

Personal Information We Collect

Information You Provide Directly

When you use our Services, you may provide us with:

Contact details (name, phone number, email address, shipping and billing address)
Order information (order details, payment confirmation, delivery details)
Account information (username and password, if you choose to create an account)
Customer support information (messages or inquiries sent to us)

Creating an account is optional. You may place orders without registering; however, registered users may access additional features such as order tracking.

Information Collected Automatically

We automatically collect certain information about your interaction with our Site, including:

IP address
Browser and device information
Pages viewed and actions taken on the Site

This data is collected using cookies and similar tracking technologies.

Information from Third Parties

We may receive information from third-party service providers who help us operate our business, including:

Courier services (e.g., Leopard Courier) for order delivery
Email marketing services
Advertising platforms (such as Meta/Facebook Ads)

Any information received from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information for the following purposes:

Order fulfillment: processing orders, confirming payments (Cash on Delivery), shipping products, and providing order updates
Customer communication: sending order confirmations, tracking emails, and responding to inquiries
Marketing and advertising: sending promotional emails and displaying advertisements through platforms like Meta Ads
Account management: providing optional account-based features such as order history and tracking
Security and fraud prevention: protecting our Site and customers from unauthorized or fraudulent activity
Service improvement: analyzing usage to improve website performance and user experience

Cookies

Our Site uses cookies to enhance functionality, remember user preferences, analyze traffic, and support marketing efforts.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site.

Disclosure of Personal Information

We may share your personal information in the following circumstances:

With service providers who assist us in operating our business (such as couriers, hosting providers, and marketing tools)
With advertising and marketing partners to promote our products
When required to comply with legal obligations or law enforcement requests
To protect our rights, property, and safety, and that of our customers

We do not sell or rent your personal information to third parties.

User-Generated Content

If you choose to submit reviews or other content on our Site, such content may be publicly visible. Please avoid sharing sensitive personal information in public areas of the Site.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Data Security and Retention

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal requirements.

Your Rights

Depending on applicable laws, you may have the right to:

Access the personal information we hold about you
Request correction or deletion of your personal information
Opt out of marketing communications at any time

You may exercise these rights by contacting us using the details below.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: mbnaimat@gmail.com
Business Location: Karachi, Pakistan